Development of a multi-service support system with the objectives of digitizing technicians' requests for consumables, establishing and maintaining an inventory to reduce equipment renewal costs, and implementing a maintenance schedule and tracking for machines and vehicles.
Implementation of rituals to understand customer needs
Creating the specifications document
Independently creating mock-ups
Training users on platform operation
Providing support during the platform launch
Developing the necessary functionalities for the platform using React / NestJS.
Setting up a Postgres database and managing it via Prisma.
Integration of various libraries: Smartlook, Google Analytics, PrimeReact, Nodemailer, react-toastify, ...
Reduction by a factor of 3 in the cost per technician related to equipment. Increase in logistical efficiency. Adherence to vehicle and equipment maintenance deadlines and dates